Nordstrom Shops at Merrick Park

Reviews

• Humberto Zapico

  May, 23 2018
  ★ ☆ ☆ ☆ ☆
  I would recommend not going to this Nordstrom and going to the one in Aventura. The customer service is way better. I went in to return a pair of shoes and to buy another 2 pairs and maybe a belt. In dec I spent 4k in this location ....The lady in the mens shoe department was a little pushy trying to tell me I can not return my shoes. I explained that I was not a fully satisfied customer she told me she was sorry and there was nothing she can do. I have been to over 7 Nordstrom stores and I never had a return not accepted. That is one of the reasons I shop here. She also denied a very nice very wealthy looking lady a return right before me. She looks like she is mad or bitter. She should be fired. I was going to spend over 3k and did not because she refused to return a $600 pair of shoes, it's supppse to be Nordstrom policy! She was very arrogant and unpleasant to work with. I called customer service and they said I can mail it in for a full refund. She seemed to be mad at her job or life. She shouldn't take it out on the loyal customers and leave them satisfied like your policy states.

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